Frequently Asked Questions

Creating an account is easy! Click the "Sign Up" button on our homepage, fill in your name, email, and create a password. You'll receive a confirmation email to verify your account.

Yes! BilliardBoard offers a free plan for players. You can join ladders, play matches, and track your rankings at no cost. Premium features are available for ladder managers.

After creating your account, you can browse available ladders in your area or search by location. Click "Join Ladder" on any ladder you're interested in and wait for approval from the ladder manager.

You can create your own ladder! As a ladder manager, you can set up rules, invite players, and manage matches. This is perfect for local pool halls, bars, or community centers.

After logging in, go to your dashboard and click "Create New Ladder". Fill in the ladder details, set up rules, and invite players to join.

Yes! You can set custom rules for challenges, ranking systems, match formats, and more to fit your venue's needs.

In your ladder dashboard, you'll see a list of players you can challenge. Click "Challenge" next to their name, and they'll receive a notification. Once they accept, you can schedule your match.

After your match, both players can report the results through the app. The system will automatically update rankings based on the outcome. If there's a dispute, the ladder manager can review and adjust.

If your opponent is a no-show, you can report this to the ladder manager. They can award you the win or reschedule the match, depending on the ladder's rules.

All official ladder matches must be played within the system to count toward rankings. However, you can play casual games with other players anytime - just make sure to record official matches properly.

Rankings are based on your win/loss record, opponent strength, and recent performance. The system uses an ELO-style rating that adjusts after each match. Beating higher-ranked players gives you more points.

Rankings update immediately after match results are recorded. You can see your current position and recent changes in your dashboard at any time.

Yes! Your dashboard shows a complete history of all matches, including opponents, scores, dates, and how each match affected your ranking.

No! Players join and compete for free. Only ladder creators pay the monthly fee to manage their ladders.

Yes! You can start creating ladders immediately. No credit card required to get started.

We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through our payment partners.

Absolutely! You can cancel your subscription at any time with no penalties. Your account will remain active until the end of your billing period.

Unlimited! Create as many ladders as you need for your venue, club, or organization.

We offer free plans for players and affordable pricing for ladder managers. Check our pricing page for detailed information.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure link to reset your password.

Yes, you can update your email in your account settings. You'll need to verify the new email address before it becomes active.

Yes! BilliardBoard is available as a Progressive Web App (PWA) that works on mobile devices. You can add it to your home screen for an app-like experience. It works on iOS and Android devices through your web browser, allowing you to manage challenges, view rankings, and receive notifications.

Absolutely! We provide email support, live chat during business hours, and comprehensive documentation.

• Check your email and password
• Try the "Forgot Password" link
• Clear your browser cache
• Try a different browser

• Check your spam folder
• Add support@billiardboard.com to your contacts
• Verify your email address is correct
• Contact support if the issue persists

• Ensure both players reported the same result
• Check that the match was completed
• Contact the ladder manager if there's a dispute
• Wait a few minutes for system processing